Revive Pilates – Frequently Asked Questions
General
Q: Who can attend classes?
A: Revive is for every body, no matter your fitness level or background. You must be 18+ to attend. Those under 18 may join with a signed waiver from a parent or guardian.
Q: I’m new to Pilates. Can I join?
A: Absolutely! Our trained instructors provide modifications for all levels, so beginners are always welcome.
Booking & Waitlist
Q: How far in advance can I book a class?
A: Classes can be booked up to 14 days in advance using the Revive app or website.
Q: What if a class is full?
A: Add yourself to the waitlist. If a spot opens, you’ll be notified and automatically added to the class.
Arrivals & Studio Policies
Q: When should I arrive?
A: Please arrive 15 minutes before class to check in and get set up. Doors lock 5 minutes before class—late entry is not permitted.
Q: What should I bring?
A: Mats are provided. Please bring a water bottle and sweat towel. For Reformer classes, grip socks are mandatory (available for purchase at the studio).
Cancellations & No-Shows
Q: What is your cancellation policy?
A:
Cancel 8+ hours before class → no penalty.
Cancel within 8 hours → $15 fee or loss of class credit.
No-shows → $25 fee or loss of class credit.
Fees are charged automatically based on your membership type.
Health & Safety
Q: What if I have an injury or condition?
A: Please speak with your instructor before class so we can provide safe modifications.
Q: Can I attend if I’m pre- or post-natal?
A: Yes, with clearance from your doctor. Please inform your instructor so they can provide safe options for you.
Memberships & Payments
Q: Do you offer memberships or drop-ins?
A: Yes! We offer drop-in passes, class packs, and memberships. All can be purchased through the Revive app or website.
Q: Are memberships refundable or transferable?
A: Memberships and passes are non-refundable and non-transferable, unless required by law.